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Product Return

Return product in 7 days if there is a problem

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Delivery to be completed in 26 working days

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Delivery to be completed in 5 working days

Product Return Policy

BoomBoom.com.bd with every purchase you make; we like to make sure of Its convenience and give you with a Hassle-Free Service. We love to provide products of the Best Quality. However, in the case that the product, you have received is distressed, defective, or does not match with the description, you can request either a refund or a replacement in 24 Hours. We will handle your issue within seven to ten days of receiving your request based on your location and our terms and conditions. But payments may take longer than usual depending on banks.

 

Policies are going to be impacted by ways:

  • If your product is damaged, defective, incorrect or incomplete at the time of delivery, please file a return request on the app or website within 14 days for BoomBoom product items and 7 days for non-BoomBoom product items from the delivery date.
  • For selected categories, we accept a change of mind: Men’s Fashion, Women’s Fashion, Men’s bags, Women’s bags, Luggage & Suitcase, Bedding, Bath. Exceptions are women’s intimate apparel, men’s innerwear, swimwear, eyewear, jewellery, watches, duffel bags, shoe-care.
  • For device related issues after usage or the expiration of the return window, seller warranty or brand warranty could be given by the seller. For seller warranty, please contact the seller. The contact details of the seller can be found on the invoice. For brand warranty, please refer to the Brand Contact List. For more information on warranty claims please view our warranty policy.

 

Mobile and Gadget:

  • BoomBoomMall items: 14 Days; Return and refund.
  • Non-BoomBoomMall items: 7 Days; Return and refund.
  • Not eligible for return if the item is “No longer needed
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
  • For overseas products, please refer to the product page to check the applicable return reasons.
  • For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information, please Visit Website.

 

Fashion Products:

  • BoomBoomMall items: 14 Days; Return and refund.
  • Non-BoomBoomMall items: 7 Days; Return and refund.
  • Eligible for return if the item is “No longer needed”.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
  • For overseas products, please refer to the product page to check the applicable return reasons.

 

Women’s Intimate Apparel & Men’s Innerwear

  • BoomBoomMall items: 14 Days; Return and refund.
  • Non-BoomBoomMall items: 7 Days; Return and refund.
  • Not eligible for return if the item is “No longer needed”.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
  • For overseas products, please refer to the product page to check the applicable return reasons.

Eyewear, Jewellery & Watches

  • BoomBoomMall items: 14 Days; Return and refund.
  • Non-BoomBoomMall items: 7 Days; Return and refund.
  • Not eligible for return if the item is “No longer needed”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
  • For overseas products, please refer to the product page to check the applicable return reasons.

Shoe care

  • BoomBoomMall items: 14 Days; Return and refund.
  • Non-BoomBoomMall items: 7 Days; Return and refund.
  • Not eligible for return if the item is “No longer needed”.
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
  • For overseas products, please refer to the product page to check the applicable return reasons.

Beauty, Personal Care & Health

  • Non-returnable

Hair Removal & Electronic Accessories

  • BoomBoomMall items: 14 Days; Return and refund.
  • Non-BoomBoomMall items: 7 Days; Return and refund.
  • Not eligible for return if the item is “No longer needed”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
  • For overseas products, please refer to the product page to check the applicable return reasons.
  • For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information, please Visit website.

 

 

Home And appliance:

  • BoomBoomMall items: 14 Days; Return and refund.
  • Non-BoomBoomMall items: 7 Days; Return and refund.
  • Not eligible for return if the item is “No longer needed”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
  • For overseas products, please refer to the product page to check the applicable return reasons.
  • For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information, please Visit website.

 

Computing & Gaming: Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games

  • BoomBoomMall items: 14 Days; Return and refund.
  • Non-BoomBoomMall items: 7 Days; Return and refund.
  • Not eligible for return if the item is “No longer needed”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
  • For overseas products, please refer to the product page to check the applicable return reasons.
  • For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information, please Visit website.

Software:

  • Non-returnable
  • For software-related technical issues or installation issues in items belonging to the software category, please contact the brand directly.

TVs, Audios & Cameras: Televisions, Headphones, Speakers, Cameras, Lenses, Flashes, Filters & Musical Instruments

  • BoomBoomMall items: 14 Days; Return and refund.
  • Non-BoomBoomMall items: 7 Days; Return and refund.
  • Not eligible for return if the item is “No longer needed”
  • If your item arrived in defective / damaged or incorrect / incomplete condition, a refund will be issued.
  • For overseas products, please refer to the product page to check the applicable return reasons.

For device-related issues after usage please contact the brand warranty provider directly (if applicable). for more information, please Visit website.

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